Your privacy is our priority. ratu89 is committed to protecting every piece of personal information you entrust to us, using the latest encryption technology and stringent security practices in line with international standards.
Six core principles that underpin ratu89's personal data protection policy to ensure the security of your information at all times.
All personal data and financial transactions are protected with 256-bit SSL encryption. Your information is transmitted through secure channels and cannot be accessed by unauthorised parties.
Your data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. Only authorized personnel are permitted to access member data.
You have the right to access, correct, or request deletion of your personal data at any time. Requests will be processed within 7 business days.
Ratu89 does not sell, rent, or share your personal data with third parties for marketing purposes. Your information is used solely for the purposes stated in this policy.
We use cookies solely to enhance the user experience and for analytics purposes. You can manage your cookie preferences through your browser settings at any time.
The ratu89 Privacy Policy is built in accordance with Malaysia's Personal Data Protection Act (PDPA) and international data protection standards to ensure your rights are always protected.
Key Summary: ratu89 values your privacy. We only collect information necessary to operate our services, and we will not share your information with third parties without your consent except as stated in this policy.
Welcome to the ratu89 Privacy Policy. This document explains in detail how we collect, use, store, and protect your personal information when you use the ratu89 platform at ratu89.fun, including the website, mobile app, and all related services.
Ratu89 operates under a valid international licence and we are committed to complying with all applicable data protection legal requirements, including Malaysia's Personal Data Protection Act 2010 (PDPA). We believe transparency is the foundation of trust, and we want you to fully understand how your data is handled.
By accessing or using the ratu89 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Ratu89 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:
| Data Category | Data Examples | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC) |
| Contact Information | Email, phone number, address | Communication & Support |
| Financial Information | Bank account number, transaction records | Deposits & withdrawals |
| Technical Data | IP address, device type, browser | Security & analytics |
| Activity Data | Gaming history, betting records | Responsible gaming |
| Communication Data | Support chat logs, email | Service improvement |
Information you provide directly includes all data you provide during registration, the KYC process, withdrawal requests, or when contacting our customer support. This information is necessary for us to deliver our services safely and correctly.
Automatically collected information covers technical data such as IP addresses, device information, and usage patterns collected while you browse our platform. This data helps us identify suspicious activity and improve the user experience.
Ratu89 uses collected information for legitimate and transparent purposes. We will not use your data for any purpose other than those stated below:
If you have agreed to receive marketing communications, we will send you information about ratu89's latest promotions and offers. You can unsubscribe at any time via the link included in every email or by contacting our customer support.
Ratu89 does not sell or rent your personal data to any third party. However, we may share certain information with the following parties under limited and controlled circumstances:
All third parties working with ratu89 are required to comply with data protection standards equal to or higher than our own. We are not responsible for the privacy practices of third parties outside the scope of our service agreements.
Ratu89 continuously invests in security infrastructure to protect your personal data from unauthorised access, disclosure, alteration, or destruction. The technical and organisational security measures we implement include:
While no system can guarantee absolute security, ratu89 takes all reasonable steps to protect your data. In the event of a data breach affecting your information, we will notify you within 72 hours of becoming aware of the incident.
Ratu89 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform. More information on managing cookies is available in your respective browser's documentation.
As a ratu89 member, you have the following rights regarding the personal data we hold:
You have the right to request a copy of all personal data we hold about you.
You may request correction of any inaccurate or incomplete information.
You may request deletion of your personal data subject to legal obligations.
You may object to the processing of your data for direct marketing purposes.
You may request your data in a machine-readable format for transfer.
You may request restriction of data processing during an investigation or dispute.
To exercise any of the rights above, please contact our data protection team by email at privacy@ratu89.fun. Requests will be processed within 7 business days. We may need to verify your identity before fulfilling certain requests.
Ratu89 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable law. The following are the data retention guidelines we follow:
Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to you personally.
The ratu89 platform may contain links or integrations with third-party services such as game providers, payment processors, and support platforms. Our Privacy Policy applies only to data we handle directly.
When you interact with third-party components on our platform, the privacy practices of those providers will apply. ratu89 encourages you to read the privacy policy of each third-party service provider you use through our platform. Nevertheless, we ensure all our partners meet the minimum data protection standards set by ratu89.
The ratu89 platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children or minors below the stipulated age limit. Should we discover that a child's personal data has been collected without valid consent, we will take immediate steps to delete that information and close the relevant account.
If you are a parent or guardian and believe your child has registered on our platform, please contact us immediately at privacy@ratu89.fun so that we can take the appropriate action.
Ratu89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technologies we use. Any amendments will take effect immediately upon the latest version being published on our website.
The latest update date will always be displayed at the top of this document. For material amendments that significantly affect your rights, we will notify you by email or an in-platform notice at least 14 days before the changes take effect. Continued use of the ratu89 platform after an amendment is published constitutes your acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO) through the following channels:
We are committed to responding to all privacy-related inquiries within 3 business days. For formal data rights requests, the processing period is up to 7 business days. If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection regulatory body.